Returning responder behavior

What happens when visitors return to a flow they already started on?

When a responder returns to a flow that they already started but have not finished, you have control over where they will be placed within the flow. This applies to flows that are accessed directly by their URL, and those that are embedded on another site.

By default, Formsort stores a user's submission data for ~3 weeks. After this window has elapsed, Formsort will purge stored answers that are associated with the user's responder UUID.

When this happens, they will start over when they return to complete their form.

For more information, see our data retention policy.

To configure this, set Returning responder behavior in the Settings tab under Behavior.

Start at furthest point

This setting is enabled by default. Returning responders are placed at the furthest point in the flow that they had previously reached, with their existing answers present. This ensures that if the browser is reloaded, the flow will be at the same part of the flow, with the same answers.

Start at beginning, discard answers

With start at beginning, discard answers enabled, every time a responder returns to a flow, they will start with an empty set of answers. This new session will still be keyed using their existing responder UUID.

Start at beginning, keep answers

With start at beginning, keep answers set, when responders return, their answers will be loaded into the flow, but they will be at the beginning of the flow.

This is useful if you would like responders to review submissions to their previous answers when returning.

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