Analytics events

The lifecycle of tracking events within Formsort

You may choose to receive any or all of the following events:

Event name

Triggered when...

FlowLoaded

The flow is initially loaded.

FlowClosed

The exit button in the flow has been clicked.

FlowFinalized

The flow has been completed because the user completed all steps or reached a finalizing or redirecting step.

StepLoaded

A step is loaded, even if for a second time, such as with backward navigation.

StepCompleted

A step is completed (all the required answers were provided and the user clicked next).

UrlOpened

The responder is redirected to a URL outside of your flow.

EmailCollected

The email identifying the user has been collected.

For this to be triggered, the email question collecting the answer must have a data classification of responder_email, since a single flow might collect multiple email addresses.

PhoneCollected

The phone number identifying the user has been collected

For this to work, the phone question collecting the answer must have a data classification of responder_phone, since a single flow might collect multiple email addresses.

The above events will be included in your answers payload, but library variables can also be added. Library variables collect data based on the built-in attributes of a responder's environment (i.e. is_mobile?) and context (i.e. StepID).

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